RETURNS

Returns

Every effort shall be made to deliver the goods according to the terms stated. The company accepts no liability for any matters arising once the products have been dispatched. It is the responsibility of the customer to ensure that delivery is free of obstacles or any other encumbrance that prevents the delivery to the kerbside of the stated delivery address. If the delivery company deems the property to be inaccessible for valid reasons, bearing in mind that large vehicles with tail lifts/hi-ab cranes and suchlike are used, the customer is to be aware that further costs may be incurred, and/or the company reserves the right to return the goods and cancel the order. It is the customers responsibility to ensure that access to the property is suitable for large vehicles and that the company is contacted prior to purchase if delivery problems are anticipated. Examples of problem areas are restricted access lanes, overhanging vegetation, restricted parking or turning areas, rough tracks. Delivery drivers reserve the right to refuse to deliver if special arrangements have not been made in relation to difficult access addresses.

Delivery is made using a hand operated pallet truck and it is the responsibility of the customer to ensure that an appointed person is available to receive the goods, and furthermore, that flat, paved and even ground is at the delivery site to enable the delivery driver to deliver the products to a safe, kerbside location.

In the event that no appointed person is present to receive the goods, the delivery company reserves the right to instruct the driver to offload the goods at the address and leave them unattended, or to arrange delivery on a different date at extra cost to the customer. The customer shall then be liable to pay the extra cost (normally the full delivery cost) in advance, to release the goods from the delivery company and arrange re-delivery.

If for any reason, you cannot receive the goods at the delivery address, 24hrs notice is required to enable the delivery company to re-schedule. If the change to agreed delivery date/time is made by the customer less than 24hrs before delivery, it is likely that this will incur an extra cost that will be payable by the customer.

Cancellation Policy

The customer reserves the right to cancel the order providing the goods have not been dispatched. No guarantee can be given as to how quickly the goods are dispatched as it depends entirely on warehouse staff capacity. We can only advise you to contact us as quickly as possible if you change your mind, at which time we will inform you if the goods have been dispatched. Please call 020 8546 9669, between the hours of 9am and 5pm to enquire if an order can be cancelled.

According to the terms of delivery, the products are the property of the customer once they have been dispatched. If for any reason you wish to return the products purchased, you may do so within 21 days of purchase providing that the products are unused, undamaged and in their original packaging.

Return shipping will be at the customer’s expense but may be arranged by the company at the customer’s request. You will be advised of all charges relating to the return of goods, which shall be payable in advance in the case of a collection arranged by the company.

Amendments after Purchase.

Our amendment policy is identical to the cancellation procedure in that you will need to make an online request to cancel the order, or phone 020 8546 9669 to cancel by phone. We will inform you if the products have been dispatched. If the products have been dispatched, the customer will be liable to receive the goods and return them according to our cancellation policy. The company also reserves the right to cancel any order once placed. All cancelled orders will be refunded as soon as practically possible. An email will be sent confirming cancelation to the email address supplied when the order was placed.

These conditions and any contract or variation are governed by the law of England. Any disputes arising from these conditions or any contract or variation entered into by the company with the customer which cannot be settled in the ordinary course of business shall be referred to a single arbitrator in accordance with the arbitration act 1950 or any modification thereof for the time being in force. This policy does not affect your statutory rights.

Your Rights as a Consumer:

Under the Consumer Rights Act of 2015, you are protected in all purchases that you make. This includes a 14 day cooling off period whereupon you may change your mind about the purchase of goods from this site. However, although we will refund you the initial delivery cost and the full price of the product, you will be charged for the return shipping of the goods and also any damaged or missing items.